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Nomader Help Page

Looking for help with how to use and care for your new Nomader Collapsible Water Bottle? You've come to the right place! Here you will find info on how to roll up your bottle, how to keep it clean and fresh, how to open and close the lid and cap, how to freeze or use hot beverages, and answers to frequently asked questions.

As a small growing business, our happiness hinges on your happiness. So if you ever need to reach us, please don't hesitate to send us a message through our contact form or call us at 1.800.213.7052. We're available 7 days/week for your convenience.

Happy hydrating!


-Your friends at Nomader

With a thick silicone body, the Nomader water bottle maintains its sturdy shape for a comfortable drinking experience, yet it conveniently rolls up for compact travel. 

Rolling-up Your Bottle

Nomader collapsible water bottle gif demo

Grip base of bottle and slide up sleeve until its bottom interior edge meets the seam line in the silicone body (slightly below the plastic latch).

Empty bottle of any liquids. Align slots in hard plastic sleeve with the strap on one side and cap's water drop icon on opposite side.

Loosen cap to release air. Then, using a flat surface for support, roll up the silicone body toward the plastic latch on the neck of the bottle.

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Wrap the strap around the rolled up body, then hook the strap clip to plastic latch. Well done!

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The Nomader Collapsible Water Bottle in action!

Maintaining a Fresh Taste

1)  Before first use (to remove any initial "new bottle smell") precondition your bottle by filling it with boiling hot water, let stand for 1-2 hours, and then follow step 2:


2)  Keep your bottle fresh by cleaning on a regular basis with any of these methods (even if just used for drinking water):

Nomader bpa free water bottle

BOTTLE BRUSH (preferred method)

Use a soft-bristled bottle brush with hot dish soapy water to scrub the bottle's interior and lid/cap, rinse thoroughly, and air out to dry.

HAND SHAKE

Fill half way with hot water and dish soap, close, shake vigorously, empty, rinse out thoroughly, and air out to dry.

DISHWASHER (top-rack)

Separate the plastic lid from the silicone body and place on the top-rack with the mouth opening aimed downward. Secure the strap so that it doesn't dangle onto the heating element. Please note: although the bottle is dishwasher safe, you may find that it's not as effective as our other suggested cleaning methods.

CLEANING TABLETS 

When away from home traveling, hiking, or camping, water bottle cleaning tablets are a convenient way to keep your bottle fresh and clean.

nomader water bottle leak proof lid

For maximum freshness, periodically fill your bottle with equal parts lemon slices (or lemon juice) and filtered water, soak overnight, wash, rinse, and air out to dry.


When possible, use filtered water to drink from. Unfiltered water has bacteria and over a short time can cause a stale odor in silicone bottles.


Replace water that's been stagnant in your bottle for several hours, especially in hot and humid environments.


If you're wanting to add some flavor to your water, try mixing in some True Lemon or other natural flavor packets. You can also experiment with adding 1-2 drops of essential oils to your filled bottle. Be sure to wash and rinse your bottle thoroughly after use of additives to remove any residue.

Pro Tips

The patented leak-proof twist cap provides an airtight seal when closed and controlled intake when open. In between sips, the hinged cap shields against unwanted grime and germs.

  • To sip from your bottle, open the hygienic spout cover (cap) by twisting counter-clockwise.

  • To refill your bottle, add ice or fruit, or to clean, open the wide mouth lid by twisting counter-clockwise.

  • To close your bottle, ensure that both the spout cover and lid are fully closed by twisting clockwise. Test for leaks by holding your bottle upside down and shake.

Opening and Closing

blue nomader water bottle leak proof cap

Specs and Precautions

Nomader bottles support temperatures as hot as 248°F (120°C). The insulated plastic sleeve is designed to help protect your hand, but always use caution when handling hot drinks. 

• Capacity (topped off): 25oz (740ml) | Volume markings: 22oz (650ml)

• Weight: 7.2oz (204g) | Height: 10.5" (27cm) | Diameter: 2.9" (7.4cm)

• Rolled-up dimensions: 5" x 4.25" x 3.75" (12.7cm x 10.8cm x 9.5cm)

• Mouth opening: 1.9" (4.8cm) | Drinking spout opening: 0.9" (2.3cm) 

Nomader bottles are rated for temperatures as cold as -4°F (-20°C), making it freezer safe. Fill no more than 3/4 of your bottle (about 18 ounces or 530 ml) before placing in the freezer since water expands as it freezes—failure to do so may result in damage to your bottle and will void your warranty.

Microwaving your Nomader water bottle is not recommended and will void your warranty. 

When using a dishwasher, place bottle on top rack and secure the strap so it doesn't touch the heating element.

FREEZING PRECAUTIONS 

HEAT SAFETY 

SPECIFICATIONS 

Lifetime Warranty

We proudly stand behind the quality of every Nomader bottle we make. To show our commitment to quality, we offer a limited lifetime warranty that covers the repair or replacement of manufacturing defects for the lifetime of the bottle. To learn more about our warranty policy and file a claim, visit our warranty page


We also offer a 100% satisfaction guarantee. If you're not fully satisfied with your Nomader bottle, simply return it to us within 90-days for a full refund or exchange. For return instructions, contact us through our contact form.

Need Help?

Have questions, suggestions, or concerns? We'd love to hear from you. Please submit your request below or call 1.800.213.7052. We're available 7 days/week for your convenience. 

Frequently Asked Questions

Drinkability

Does water flow easily or do I have to squeeze?

The spout of the bottle is about 1 inch in diameter so water flows fairly quickly. To illustrate this, if you turn the filled bottle upside down with the spout cover open, all 25 ounces of water will drain in about 15 seconds. With forceful squeezes of the silicone body, it will drain in as little as 4 seconds. With moderate squeezes, it will drain in 8-12 seconds. We recommend gripping your bottle with the hard plastic sleeve and pressing down as needed on the silicone body with your finger to increase flow.

Can the vessel's cap be opened and closed with 1 hand?

Yes, the easiest way is to grip the base of your vessel in between your legs and use your free hand to twist open/close the cap or lid. Alternatively, if the vessel is its upright position on a flat surface, apply downward pressure on the cap as you twist open/close.

What is the purpose of the rigid plastic sleeve?

Since most collapsible cups have little to no structure, you can expect them to flop around as you drink. Not only does it make for an awkward drinking experience, but if you’re not careful, the flimsiness can lead to spilling water all over yourself. Nomader's hard plastic sleeve surrounds its soft silicone body, ensuring that the bottle won't collapse in your hand as you drink from it. The sleeve also insulates your hand from hot drinks and condensation from cold drinks.

How hygienic is this reusable water bottle?

With some reusable water bottles, the mouthpiece is exposed and requires you touch with your fingers to operate. This isn't very hygienic, especially in germ-ridden places like gyms, airports, and schools. With Nomader, you simply lift the hinged twist cap to access the mouthpiece, then lower the cap when finished sipping. This helps shield your bottle from germs and grime.

Is it flimsy and awkward to drink from?

Unlike most flimsy foldable water bottles on the market, you’ll find the Nomader offers you a drinking experience that feels similar to sipping from a rigid drink bottle, yet it can still fold up for compact travel. The thick silicone body has a sturdy feel to it and can stand on its own whether filled or empty. The hard plastic sleeve adds extra stability, insulation, and drinking comfort.

Portability

Any issue using this drink bottle for air travel?

Designed for travel, the reusable Nomader water bottle is carryon approved to pass through TSA or other airport security. Just be sure your bottle is empty of any liquids until after you exit security, at which point you can refill at a drinking fountain and take with you on your flight.

Does it fit in the seat back pocket of an airplane?

Yes, the flexible silicone body can easily squish down flat enough to fit into airplane seat back pockets, making it a convenient travel accessory. Simply slide the hard plastic sleeve to the top and twist-open the cap to deflate. The less water and air inside, the more your bottle can be squished down. Alternatively, you may be able to use the attached strap to hang your bottle from the tray latch (varies by airplane model).

Does it fit in bike bottle cages, car cup holders and bag pockets?

At 2.9 inches (7.4 cm) in diameter (with the hard plastic sleeve) and 10.5 inches (27 cm) tall in its non-folded position, your Nomader bottle *should* fit in most standard size bottle cages, cup holders, and backpack side pockets. For tight pocket spaces, due to the grippy nature of silicone, you may find it easier to slide in and out by packing in a nylon or neoprene water bottle carrier bag.

What’s the purpose of the strap? Is it removable? 

The multi-function fabric strap secures the flask in its folded position for compact storage, can be used to carry around your bottle when you’re on the go, can attach to your bag with a carabiner, or it can be used to hang your bottle from places like airplane seatback pockets. The strap is not designed to be removable.

How/where do I attach a carabiner to this canteen?

Depending on the carabiner’s size and what you intend to attach to, you can clip it to three different places on the canteen; 1) the strap, 2) the plastic ring that the strap connects to, or 3) the spout hinge on top of the bottle. The other alternative is to use a water bottle carrying pouch, some of which come with webbing, loops, and buckles to easily attach to backpacks, messenger bags, and other travel gear.

What are dimensions, weight and capacity for this vessel?

•  Capacity topped off: 25oz (740mL)

•  Volume markings: 22oz (650mL)

•  Weight of empty bottle: 7.2oz (204g)

•  Height: 10.5" (27cm)

•  Diameter (with sleeve): 2.9" (7.4cm)

•  Mouth opening: 1.9" (4.8cm)

•  Drinking spout opening: 0.9" (2.3cm)

•  Rolled-up: 5"x4.25"x3.75" (12.7cmx10.8cmx9.5cm)

Are Nomader water bottles BPA free?

Yes, Nomader bottles are made of 100% BPA-free food-grade materials, compliant with FDA and LFGB safety standards. Click here to learn more about BPA (Bisphenol A). Additionally, Nomader bottles are free of BPS (Bisphenol S), lead, PVC, latex, phthalates and other harmful leaching chemicals.

Specs

Materials

I’m allergic to latex. Are there natural rubber parts in the cup?

Nomader water bottles contain zero natural rubber or latex. Furthermore, no latex or natural rubber (including rubber gloves) is used during manufacturing and assembly.

What material is the container made of?

The container's body is made of food-grade BPA-free silicone rubber. The cap, lid, mouth, and sleeve are made of food-grade BPA-free polypropylene (PP) plastic. The fabric carry strap is made of polyester.

Can I use this as a hot water bottle?

Nomader bottles support temperatures as hot as 248°F (120°C), which is beyond boiling. Always use caution when handling hot drinks. The insulated plastic sleeve is designed to help protect your hand. Microwaving is not recommended as some parts may warp.

Is the entire bottle freezable?

Nomader bottles are rated for temperatures as cold as -4°F (-20°C), making it freezer safe. Fill no more than 3/4 of your bottle (about 18 ounces or 530 ml) before placing in the freezer since water expands as it freezes—failure to do so may result in damage to your bottle.

Does this jug sweat a lot? How insulated is it?

It is not considered a fully insulated water bottle. The greater the temperature difference between the liquid inside and the ambient air outside, the more condensation will occur. However, because of the bottle's thick silicone body, it is not as prone to sweating as some other non-insulated bottles. If you’re looking for fully insulated, check out the double walled stainless steel water jugs from Hydro Flask and Klean Kanteen.

Is the bottle recyclable? What is the recycle code?

The hard plastic parts (lid, cap, mouth, sleeve, strap ring) use the #5 recycle code. Recycling of the silicone rubber body varies by location—if your local recycling center will not accept, they should be able to refer you to a specialty drop-off or pick-up service.

Cleaning and Care

What's the best way to clean my Nomader bottle?

Please refer to our How to Maintain a Fresh Taste section.

What is your warranty policy?

We proudly stand behind the quality of every Nomader bottle we make. To show our commitment to quality, we offer a lifetime warranty that covers the repair or replacement of manufacturing defects for the lifetime of the bottle. To learn more about our warranty policy or to file a claim, please visit our Warranty page.

Warranty

What is your return policy?

We offer a 100% satisfaction guarantee. If you're not totally happy with your Nomader bottle, simply return it to us within 90-days of your purchase date for a full refund or exchange. To be accepted, your bottle must be returned clean, empty of any liquids and in its original packaging. For return instructions, please submit your request through our contact form.

Returns

Where can I buy authentic Nomader bottles?

The easiest and safest way to buy authentic Nomader water bottles is through the “shop now” buttons on our official website at www.nomader.com.

Authenticity

What are counterfeit Nomader bottles?

Counterfeit Nomader bottles are imitations or fakes that are illegally created and sold by third parties to trick people into believing that they are authentic. These counterfeit products are not held to Nomader’s high quality standards in design, engineering, manufacturing, testing, and health safety.

What if I bought a fake by mistake?

If you bought a counterfeit Nomader bottle, you should demand a refund from the seller. Please also report the seller to us through the contact form on our contact form—we will reward you with a discount on an authentic Nomader bottle.

How do I bulk order with logo imprinting?

Nomader sports bottles are best enjoyed in bulk. If you’d like a bulk order quote, please send us a request through our Co-Brand page or call 1.800-213-7052. Logo imprinting for promotional giveaways is optional. 

Bulk Orders

Will frequent folding cause damage to the flask?

Nomader bottles are made of durable and flexible silicone, designed for bending, squashing, and folding. If you notice any creases caused by for prolonged periods of collapsing, rest assured that they are only temporary and will smooth out as you put the flask back into use by inflating and filling with water.

How do I prevent the clip from unhooking once folded?

This can occur when the hard plastic sleeve is moved up too high prior to folding and/or when air is not fully released from the bottle. Here's how to prevent this from happening:


1) Slide up the plastic sleeve so that its lower inner edge of the "U” meets the seam line in the silicone body, located right below the plastic latch.

2) Fully delate the bottle by opening the cap and squeezing to release the air.

3) Roll up the bottle tightly before attaching the metal clip to the plastic latch, and then allow the bottle's natural tendency to unfold to put tension on the strap and latch.


If these directions aren't successful for you, it's possible you received a defective bottle which is fully covered under our Lifetime Warranty. If you need to make a claim, please visit our Warranty page for assistance.

Why is Nomader the best collapsible water bottle?

We realize that you have choices out there, including Vapur, Platypus, Hydrapak, Hydaway, and que Bottle to name a few. Every collapsible water container has its own advantages and disadvantages. Beyond being able to fold up and stash away, here are the top 10 reasons why customers choose Nomader:

Competition

Retains its sturdy shape when drinking from it. Others awkwardly collapse in your hand. 


Stands on its own whether filled or empty. Others fall over and tumble too easily. 


Locking screw cap ensures no leaks. Others tend to leak at the worst moments. 


Spout is protected by hygienic cover. Others expose the spout to germs and dirt. 


Made of long-lasting, durable silicone. Others break down after minimal use. 


Handles hot, cold, and frozen drinks. Others are made for cold water only. 


Wide mouth makes it easy to refill, add ice, and clean. Others come with narrow opening. 


Easy to carry or clip with attached lanyard. Others offer no means of carrying or attaching. 


Large 25oz capacity keeps you hydrated longer. Others need refills after a few gulps.

Includes a lifetime warranty. Others only include a limited 1-year warranty.

© 2018 Nomader, Inc. All Rights Reserved.


8605 Santa Monica Blvd # 30862

Los Angeles, CA 90069 USA


Need help? Call 1.800.213.7052